A lone American manages the new call center of an American novelties company in Bombay and must explain American popular culture to his employees as he tries to understand Indian culture.
American Todd Dempsy moves to India to head up a call center for a novelties company in the premiere of this comedy series. After meeting his eccentric employees, Todd realizes he has to teach them about American culture in order to help them sell the humorous products from the company's catalog.
After completing employee evaluations, Todd receives orders to fire someone on his staff. Reluctant to follow through, Todd comes up with a strategy to save his employee's job.
Todd sets up a double date after discovering that Charlie has a crush on Tonya. The night hits a snag, however, when an unexpected guest joins their dinner. Elsewhere, Madhuri strikes up an unusual partnership with a coworker.
Rajiv makes up a fake holiday to get Todd out of the office so he can pretend he's managing the office in order to impress his future father-in-law. Elsewhere, Manmeet, Gupta and Madhuri seek help with a revenge plot.
A shipment of risqué novelties causes tension in the office, so Todd looks into arranging a sexual-harassment seminar. But before he can set something up, he learns that someone has already filed a complaint.
Todd throws a costume party at the office as part of his attempt to explain Halloween to his coworkers. He also views the party as a good opportunity to get to know Asha, but his strategy hits a snag after Tonya unexpectedly makes a play for him.
Todd tries to make himself a viable suitor for Asha, who's inching closer to an arranged marriage. When Madhuri discovers Todd's intentions, she comes up with a plan for him to surprise Asha. Elsewhere, Gupta tries to kick a bad habit with help from Rajiv.
Todd is forced to keep the office open during Diwali, an important holiday in India, angering his staffers. Elsewhere, Tonya tries to take Todd's mind off of Asha.
Todd aims for impressive sales on Black Friday and puts the pressure on his employees, but a power outage thwarts his efforts. Elsewhere, Charlie challenges Manmeet and Gupta to a game of laser tag after being defeated in an Indian version of billiards.
Todd contends with a bout of food poisoning after eating bad street food. But he refuses to let the illness interfere with his plans to watch an NFL game, which he hopes will help ease his homesickness. While Todd's under the weather, Rajiv steps in to manage the office and takes full advantage of his new authority.
Todd arranges an office talent contest after discovering the singing skills of someone unexpected. Elsewhere, problems with the center's phone system lead Todd to consider taking advice from Rajiv.
Todd hides his relationship to protect Charlie's feelings, but someone else gets hurt in the process. Elsewhere, Rajiv tries to mend fences with his coworkers, who are preparing to submit employee evaluations about him.
An off-site team-building retreat goes awry when the staffers' train breaks down, forcing Todd to conduct the bonding exercises onboard. When he fails to lift their spirits, Todd devises a plan to bring his employees together by turning them against him. Elsewhere, Tonya tries to help Charlie get a date.
Todd leads anger-management training to improve the staff's customer-service skills, but he's surprised to learn that Gupta is in need of the most help. Elsewhere, Madhuri receives a Valentine's Day gift from a secret beau.
Todd's boss, Jerry, visits India with his mind set on partying. But while babysitting a drunk Jerry, Todd ends up in trouble with Tonya. Elsewhere, Charlie asks Gupta to teach him about Indian culture after he's deemed culturally insensitive by human resources.
Todd interviews job candidates to fill a newly vacated spot in the call center. After wading through the applicants, he finds an ideal employee, only to have his choice poached by someone else. Elsewhere, Gupta gets into hot water with a loan shark.
Todd and his crew battle over air conditioning after the A-team sabotages theirs during a heat wave. Elsewhere, Rajiv arranges a holiday surprise for his girlfriend, but the plan hits a snag.
Todd mediates a dispute between Rajiv and Gupta but has trouble determining who's to blame, forcing him to seek help from human resources. Elsewhere, Charlie helps Manmeet make a video for his American girlfriend.
Todd hires Charlie after he loses his job, but Charlie has trouble relinquishing his role as manager. Adding to his troubles, Charlie also goes through a midlife crisis. Elsewhere, Rajiv raises money for his honeymoon with an unusual scheme.
Tonya's mom visits once again, and Todd is determined to make a better impression this time around. But Todd soon discovers a secret about the woman that complicates his goal. Elsewhere, Madhuri reads her coworkers' palms.
Rajiv's bachelor party hits a few snags despite Todd's best efforts. Elsewhere, Manmeet anxiously awaits his girlfriend's arrival, and Madhuri's crush is revealed.
Rajiv gets cold feet after learning more about his intended, but Todd tries to persuade him to go through with the ceremony in the Season 1 finale. Elsewhere, Madhuri and Asha realize Manmeet and his new girlfriend aren't on the same page about their relationship.
